terms and conditions
By accessing and using this website, you agree to the terms and conditions shown below.
YOUR ORDER
When you place an order for an item displayed on our website, you are making an offer of purchase to us. We will supply the goods where possible, but will not be obligated to do so. If the item is not available, or the price has changed, we will attempt to contact you to let you know of these changes. If this is not possible we will cancel the order. We will not substitute any item without your permission first.
RETURNS/EXCHANGE POLICY
Should any items be unsuitable the item needs to be returned to us within 7 days in order to receive an exchange or refund. The product returned to us MUST be in its original condition. This includes any packaging to be returned with the item. If a return is received without tags or packaging, or if we have any reason to believe the item has been used, we will be unable to accept the item and will return it to you. Please note, in the case of a purchase being unsuitable,as in you changed your mind we are not obliged by law to give you a refund, but to offer you a suitable exchange or a credit note.
In the case of refunds,( where goods are faulty) we will credit you via the card you originally used, minus the postage costs, and will do this as quickly as possible. This will usually be within 7 working days (please note it may take longer than this to show on your statement).
RETURNS/EXCHANGE POLICY ON SALE ITEMS
The same as above,
PRIVACY POLICY
We take the security of customer information very seriously, and employs strict measures to ensure the safe handling of it. We do not at any time disclose any customer information to third parties.
Personal details such as an address or telephone number will be used primarily to ensure the postage of any purchase, but may also be used to inform you of any new products or changes to our service. You have the ability to opt out of this at the checkout section.
PAYMENT
Payment can be made securely online by Visa, Master Card, or Maestro cards. The credit/debit card that is being used must be yours. We also reserve the right to cancel your order.
International orders will be charged in sterling at the exchange rate your bank sets on the day of ordering.
SECURITY
We use Protix as our payment gateway, they handle all the credit card authorization and charging of your credit card. You also have the option of paying by paypal at checkout.